Riding GAP


All eligible GAP riders must pay a fare. Only a Personal Care Assistant (PCA) traveling with an ADA-certified rider is carried free of charge. Fares for GAP are twice the fare ($3.00) for the same trip on a Greenlink fixed route bus ($1.50). Your driver cannot make change, so please have the exact fare ready in cash or check. You also may purchase a 10-trip booklet through the GAP office. The GAP Fare is $3.00 each way.

Pickup & Drop Off

You may expect to be picked up within a 30-minute "window" of your scheduled pickup time. You should be ready to board the vehicle at the beginning of your "Pickup Window," which is 15 minutes before and 15 minutes after your pickup time.

A paratransit vehicle arriving any time within the pickup window will wait up to five (5) minutes for the passenger. It is important to remember that buses arriving within 15 minutes before or 15 minutes after the scheduled pickup time are considered on time and within the time window. Should a vehicle arrive early (before the 30 minute pickup window), you are not required to board until 15 minutes before the scheduled time (at the beginning of the pickup window).

You will not be considered a "no-show" if you refuse a ride that arrives later than the 30-minute window.

Boarding with a Mobility Device

All GAP vehicles are equipped with passenger lifts that meet ADA specifications. Lifts will only accommodate mobility devices such as wheelchairs and three-wheel scooters up to 48" by 30" with a total weight up to 600 pounds, including the passenger. Mobility devices that exceed these standards may not be transported.
  • If you need a passenger lift to board a vehicle, the driver will assist you. All drivers are trained to operate the lift.
  • If needed, you may also board the vehicle while standing on the lift.
  • For your safety, please make sure your wheelchair or other mobility device is maintained in accordance with manufacturer's specifications.

Transporting Packages

Because the vehicle will be shared, riders should limit their parcels to one armload or the equivalent of two grocery bags. Packages must be transported on your lap or under the seat. Drivers must adhere to a schedule and can not assist with packages. For the safety of all riders, you may not transport car batteries, explosives, acids, flammable liquids, or other hazardous materials.

Transporting Life-Support Equipment

You may bring a respirator, portable oxygen, and/or other life-support equipment as long as it does not violate laws or rules related to transportation of hazardous materials and will fit in the paratransit vehicle.

Transporting Children

ADA-eligible children must pay the full fare. Children traveling as companions must pay the full fare. ADA-certified children ages thirteen and over may travel without an accompanying adult only if it can be demonstrated they would be able, if not prevented by their disability, to use public transportation independently. Children ages four and under or children under 40 pounds must be secured in a child safety seat provided by an accompanying adult. Passengers must provide the child safety seat.

Transporting Animals

You may travel with a service animal such as a guide dog or canine companion. You should tell the dispatcher when you reserve trips that you will be traveling with a service animal. Pets and other non-service animals may be transported only in a properly secured cage or container.

Out-of-Area Visitor Riding Privileges

GAP can provide 21 days of service for ADA-certified persons with disabilities who are visiting from outside the Greenville, SC area. Call 864-467-2759 for further information.