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Routes, Fares & Schedules
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Drivers are to adhere to the same standards of common courtesy and personal hygiene as those required of the riders.
Treat riders with courtesy
Be uniformed with a visible nametag
Stay within the "line-of-sight" of their vehicle. Maintain the assigned service schedule for the convenience of all riders
If requested, assist riders when entering and leaving the vehicle
Drivers are Not Permitted to:
Accept tips or gratuities
Carry riders or wheelchairs up or down steps
Enter a rider's residence or other buildings
Lift or carry riders
Load or unload packages or groceries
Perform any personal care assistance for riders, including but not limited to, assisting riders to dress
Read carefully and understand all sections of the
GAP Riders Guide (PDF)
Make reservations at least 1 or more days in advance.
Be ready at pickup location and be on time.
Call to inquire if the vehicle has not arrived by the end of the 30-minute "window".
Call to cancel unneeded rides as soon as possible; avoid "no-shows".
Pay the correct fare in cash, checks, or tickets (drivers do not make change).
Wear seat belts.
Avoid distracting the driver or annoying other passengers with inappropriate behavior.
Maintain wheelchair or other mobility device in a safe condition according to manufacturer's specifications.
Expect "shared-ride" service; others may be picked up after or dropped off before you reach your destination.
Maintain acceptable standards of hygiene.
No eating, drinking or smoking on board.
No riding while under the influence of alcohol or illegal drugs.
No littering in the vehicle.
No radio, cassette tape players, compact disc players, or other sound-generating equipment are to be played aboard the vehicle (headphones are permissible).
Service Hours & Area
Scheduling A Ride
Suspension of Service