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City of Greenville Official News Releases

Posted on: November 24, 2020

Greenlink Public Hearing for New Pass and Bus Fare Payment Changes Effective January 1

The Greenville Transit Authority will accept public feedback on a new multi-day pass at the Committee of the Whole Virtual Meeting scheduled for Friday, December 11 at 9:30 a.m. Greenlink is considering offering one of the following new passes: a 7-day pass, a 10-day pass, or a 14-day pass. At the December 11 meeting, Greenlink staff will present a summary of customer outreach activities conducted November 16 – 21, 2020, and share which option they recommend. The public is encouraged to attend this virtual meeting to provide input. Information will be available at RideGreenlink.com.

Effective January 1, 2021, paper punch passes will no longer be accepted as fare payment to board a Greenlink bus. Greenlink ended sales of all paper punch passes on July 1, 2020 and provided customers with a six-month window to use any remaining punches on their paper punch passes. Customers must now purchase all trip-based passes through the electronic TouchPass system. To ease the transition to TouchPass, customers who prefer the reloadable smartcard can get one for FREE at the dispatch booth in the Greenlink Transit Center through December 31.

Additionally, effective January 1, 2021, passengers using TouchPass must have enough money in their TouchPass account to pay for the entire fare in order to board the bus. Payment can be loaded onto TouchPass accounts by visiting the dispatch booth and using cash, coins, or credit/debit cards. TouchPass smart card users can also log onto TouchPass.com to upload value using a credit/debit card. TouchPass app users can make transactions inside the app using credit/debit cards. “When we first began using TouchPass, we allowed customers with a negative balance of $2 or less to finish a trip during the day so they wouldn’t be left without a way home,” said James Keel, Greenlink’s director of public transportation. “However, since we are unable to extend the same courtesy to our customers who pay with cash, we are discontinuing this policy.”  

For more information, contact Nicole McAden, Greenlink’s marketing and public affairs manager, at nmcaden@greenvillesc.gov or 864-298-2756.

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