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November 30, 2020 8:00 AM

Bus Fare Payment Changes Effective January 1

Effective January 1, 2021, paper punch passes will no longer be accepted as fare payment to board a Greenlink bus. Greenlink ended sales of all paper punch passes on July 1, 2020 and provided customers with a six-month window to use any remaining punches on their paper punch passes. Customers must now purchase all trip-based passes through the electronic TouchPass system. To ease the transition to TouchPass, customers who prefer the reloadable smartcard can get one for free at the dispatch booth in the Greenlink Transit Center through December 31.

Also effective January 1, 2021, passengers using TouchPass must have enough money in their TouchPass account to pay for the entire fare in order to board the bus. Payment can be loaded onto TouchPass accounts by visiting the dispatch booth and using cash, coins, or credit/debit cards. TouchPass smartcard users can also log onto TouchPass.com to upload value using a credit/debit card. TouchPass app users can make transactions inside the app using credit/debit cards. “When we first began using TouchPass, we allowed customers with a negative balance of $2 or less to finish a trip during the day so they wouldn’t be left without a way home,” said James Keel, Greenlink’s director of public transportation. “However, since we are unable to extend the same courtesy to our customers who pay with cash, we are discontinuing this policy.”

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